Patient Grievance Process
A patient grievance is a formal written or verbal complaint filed by a patient that cannot be resolved promptly by hospital staff present. Please be assured that exercising your right to the grievance process will not compromise patient care. Confidentiality will be respected at all levels of the process. If your concerns remain unresolved, you may also notify the patient advocate in writing of your grievance.
Please direct your grievance to:
Bothwell Regional Health Center
601 E. 14th St.
Sedalia, MO 65301
We ask that you provide us with a detailed account of your concern and please include your name, address, and telephone number so that a response can be returned to you.
The patient advocate will contact you upon receiving your grievance and will fully investigate the complaint. Our team will provide you a written response detailing the steps taken within two weeks upon receipt of your grievance.
State Advocacy Agencies
A patient, their family or loved ones also may file a grievance with any state agency, regardless of whether they have first pursued a grievance with the hospital. A list of state advocacy agencies and contact information is provided below for your convenience.